When I received the watch winder the finish looked good and I particularly liked how the watch holders would secure my larger watches. The 46mm watch fit fine and the holder locked in the rotor securely. I could not put a ladies Rolex in the watch holder because the band was too small for the holder, or the holder was too large for the watch band. As an improvement it would be valuable to have two sizes of watch holders to accommodate smaller and larger watches.Unfortunately one of the winders did not work when I first started the unit. The top left winder stayed stationary and would not work. Thus, I returned the watch winder and once I receive my refund I will be buying a stronger name brand winder such as a Wolf or a Barrington. They cost more but hopefully will work. This watch holder was not cheap and cost more than $500. However, when I saw the instructions it was clear this was from China and just used a name to portray a Western Company.I cannot rate a product more than 1 star if it does not work properly when first received and turned on.So now I need to update my review. The seller took an extraordinary step of sending me a personal note apologizing for the problem I had and advised that this was the first time they had experienced such a problem. They sent me a free replacement, which was a gesture I felt was extra ordinary. I cannot remember any seller taking such a step and to me that is a very positive action that speaks to how this seller believe in their product and value their reputation. I will try this unit and will update my review once I have some additional history.I have updated my review to 3 stars based on such a response from the seller.I have now used the watch winder for a couple of weeks. It is working flawlessly and the motors are absolutely silent. I have also had continued follow up from the seller to be sure that the winder is working as expected and that I am satisfied with the unit. This goes above and beyond the type of service I have experienced with other sellers. Based on the exceptional customer service and the quality and performance of the replacement unit, I have increased my rating to 5 stars.Way to go! You have demonstrated to me you really understand the value of placing your customer first.